Computer virus removal & malware cleanup in Orlando & Central Florida
Computer virus removal means finding every piece of malware on your PC, not just the one you noticed. At your home or office, we clear out viruses, adware, browser hijackers and scammers’ remote-access tools, help secure your accounts, and set up antivirus so it doesn’t come right back.
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On-site or in our shop, by appointment.
What’s included
- Virus & Malware Removal
- Antivirus Installation
- Where
- Your home, office or our shop
- Booking
- By appointment
- Hours
- Mon–Sat, 9 AM–9 PM
- Covers
- 31 Central Florida communities
Sound familiar?
Tick what matches. It goes straight into your request, so you don’t type it twice.
How we handle it
The same four steps every time, so you always know what’s next.
- 1
Isolate and assess
We take the computer offline so nothing spreads or sends out more data, then look at what launches at startup, what’s scheduled to run and what’s hiding in the browser.
- 2
Scan outside Windows
Some malware hides while Windows is running, so we use more than one scanner, including a scan that runs before Windows loads. Then we make sure nothing reinstalls itself on the next restart.
- 3
Clean up the browsers
We remove rogue extensions, reset hijacked search and homepage settings, and revoke the notification permissions behind most “virus” pop-ups.
- 4
Lock it down
We install security updates, set up antivirus properly and turn on two-step verification for your email. If anything was exposed, we walk you through changing passwords from a clean device.
Pop-ups, hijackers and fake tech-support scams
Many “virus” pop-ups aren’t a virus at all. They’re browser notifications you were tricked into allowing, often by a page that told you to click Allow to prove you’re not a robot. Browser hijackers usually come bundled with free PDF converters or video downloaders. They swap your search engine for a lookalike, and some make Chrome say it’s “managed by your organization.”
The fake tech-support scam is a full-screen page with alarms, a Microsoft logo and a phone number. Real Microsoft warnings never include a phone number. On its own, the page usually can’t touch your files. The danger starts if you call and let someone connect with remote-access software such as AnyDesk or TeamViewer. If that happened, assume they left something behind, and call your bank.
Ransomware: the honest answer
Ransomware encrypts your files, renames them with a strange extension and leaves a ransom note behind. Removing it stops the damage from spreading. It does not unlock files that are already encrypted.
Some older or badly written strains have free decryptors, and we check the No More Ransom project’s list for yours. Most current strains can’t be cracked without the attackers’ key, and paying doesn’t guarantee you’ll get it. Ransomware also tries to delete the restore points Windows keeps.
What reliably brings files back is a backup the ransomware couldn’t reach: an external drive that was unplugged, or cloud storage with version history you can roll back. If you don’t have one yet, setting it up is the most useful thing we can do after the cleanup.
Antivirus that protects without nagging
Windows 10 and 11 include Microsoft Defender, and for many home users it does a solid job once it’s set up properly: real-time protection on, tamper protection on, and Controlled folder access against ransomware where it won’t get in your way. If you want a paid suite with extras, or you run several business machines that need central management, we’ll install and configure that instead.
Either way, you end up with one real-time antivirus. Two running at once slow the computer and can block each other. We also remove the expired trial that came with the laptop, plus any “PC cleaner” that invents problems to sell you a fix. No antivirus catches everything, so updates and a healthy suspicion of surprise pop-ups still matter.
Questions about virus & malware removal
Still unsure? Call or text (407) 773-0904 and describe what’s happening.
How do I know if my computer has a virus?
Common signs are pop-ups outside the browser, a homepage or search engine that changed by itself, new toolbars or extensions, and security software that turned itself off. Some malware shows no signs at all, which is why a proper scan matters.
I let a scammer into my computer. What should I do?
Disconnect it from the internet, and don’t sign in to banking or email on it. Call your bank using the number on your card. Then have the computer checked, because scammers often leave remote-access software behind so they can come back.
Can you recover files after ransomware?
Sometimes. Free decryptors exist for some older strains, and we’ll check whether yours is one of them. For most newer ransomware, a backup that was out of its reach is the only reliable way back.
Do I need to pay for antivirus?
Not always. Microsoft Defender comes with Windows and does a solid job for many home users once it’s configured properly. If you want extra features or run several business machines, we’ll install and set up a paid option.
On-site across Central Florida
We handle virus & malware removal at homes and offices in 31 communities, by appointment.
Request this service
Two short steps. We’ll call or text you during business hours to set a time.
- We read it. Your request goes straight to our inbox.
- We reach out. By call, text or email, Mon–Sat 9 AM–9 PM.
- We fix it. At your home or office, or in our shop for bigger jobs.